Agreement summary · Privacy · Refunds

Ten core terms

• We are not a medical institution; we provide non-medical coordination only (consultation / appointments / interpretation / document assistance)
• Two separate payments: medical fees are paid by you directly to the medical facility; service fees are paid to us and invoiced separately
• We never collect or pay medical fees on your behalf; you pay only the dark-green side (us) for services
• We do not promise treatment outcomes or visa results, and do not issue invitation letters
• Translations of diagnoses and treatment plans only relay the official foreign-language documents issued by the medical facility
• Key information (allergies / medication history / surgical history) is presented as a written translation for your signature
• Payment in three stages: 30% on signing → 50% on invitation & booking confirmation → 20% at the first visit
• International transfer fees (including intermediary bank fees) are borne by you; please select "OUR" so the full amount arrives
• Quotes are in USD; RMB equivalents are converted at the PBOC central parity on the payment date and are indicative only
• Governing law: the laws of the People's Republic of China; dispute resolution as agreed in the written agreement

How your information is handled

We collect only what is necessary to deliver the service: passport information, contact details, medical records, and fee information. Medical records and health information are sensitive personal information.

• Separate consent: export of medical records / imaging (transmission to overseas partners) requires your separate PIIA authorization; without consent, nothing leaves China
• Minimum necessary: only the parts needed for treatment are passed on; no unrelated information is collected
• Your rights: withdraw consent at any time, access and copy, request correction, request deletion (except where retention is legally required)
• Retention: kept for no less than 3 years after service ends (compliance obligation), then deleted or anonymized
• Breach response: on any actual or suspected breach we will remedy immediately and report to regulators and notify you as required by law

Refunds by stage

• Second stage paid, patient has not traveled and the appointment is unused: negotiate in writing — refund less incurred costs, or keep in full as a 6-month rescheduling credit
• Unable to travel due to policy/visa reasons: settled per actual costs; the unspent portion is fully refunded
• Our coordination defects (booking fell through, missed item in a written translation): redo free of charge or refund the service fee pro rata
• In all cases, our total refund liability does not exceed the service fee you have paid

* This page is a summary. The full terms, dispute resolution, and governing law are as set out in the signed Patient Service Agreement; where this page differs from the written agreement, the written agreement prevails.