Process · usually 4–6 weeks
At every step you know
At every step you know
where your money is and where things stand
From your first WhatsApp message to your first visit in China — five milestones, each in three parts: you do / we do / how long.
Week 1 · consult & planWeeks 2–3 · agreement & invitationWeeks 4–6 · arrival & first visit
1
Assessment—
You doShare records / test results and your needs on WhatsApp
We doOrganize records, assess, explain viable paths
How longAbout 3 days
2
Plan + quote—
We doPublic-information comparison of up to 3 facilities + total price range
You doChoose the facility and preferred timing
How long2–3 days
3
Agreementpay 30%
You doSign the Patient Service Agreement + PIIA (personal-information-export consent)
You doPay the first service fee within 3 working days of signing (USD bank transfer)
We doStart booking and document workflows
4
Invitation + bookingpay 50%
We doHospital issues the invitation/hospitalization confirmation; appointment slot locked
You doApply for your China visa (medical purpose) with the invitation and other documents
You paySecond stage: within 3 working days of hospital notification
How long1–2 weeks (plus visa processing time)
5
First visit in Chinapay 20%
You doArrive as scheduled; pay medical fees directly to the hospital
We doInterpreter support throughout + written translation of key information
You payBalance: within 3 working days of the first visit
Refund policy (summary)
When refunds apply and how much
After signing, before services start
100% refund (full 30% deposit)
Started, invitation not yet issued
50% deposit refunded; third-party costs already incurred are shared per receipts
Cancelled after invitation issued
Deposit not refunded; second stage not yet triggered is not charged
Unable to travel due to policy/visa reasons: settled per actual costs; the unspent portion is fully refunded. Full rules on the legal page; the signed written agreement prevails.
Questions about the process?
Ask us directly on WhatsApp. We do not promise outcomes and never make medical decisions for you.